Exchange Policy

At One Hub Cart, customer satisfaction is important to us. Please read our exchange policy carefully before making a purchase.

Eligibility for Exchange

Exchange is only possible if the product is received damaged or defective. We do not offer exchanges for any other reason.

Time Limit

Customers must report the damaged or defective item within 1 day (24 hours) of receiving the product. Requests made after this time period will not be accepted.

Exchange Conditions

To qualify for an exchange:

• The product must be unused and in original packaging
• Proof of damage or defect (photos or video) must be provided
• The issue must be reported within the 1-day time limit

 

All exchange requests are subject to verification and approval.

Non-Exchangeable Items

Certain items may not be eligible for exchange due to hygiene or usage reasons.

Exchange Process

Once your request is approved, we will guide you through the exchange process. Replacement availability is subject to stock.

Contact Us

To request an exchange, please contact us through our website within 24 hours of delivery.